FAQ's

Frequently Asked Questions (FAQs)

1. Are your products handmade?

Yes. All our products are handcrafted using natural wood. Each piece is carefully made by skilled craftsmen, which means slight variations in wood grain and texture — making every item unique.

2. Do you deliver all over Pakistan?

Yes, we offer nationwide delivery across Pakistan through reliable courier services.

3. How long does delivery take?

  • Major cities: 3–5 working days

  • Other areas: 5–7 working days

Delivery times may vary slightly during sales or peak seasons.

4. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Bank Transfer (if applicable)

  • Online Payment (if enabled on store)

5. Is Cash on Delivery available?

Yes, Cash on Delivery is available across Pakistan for most locations.

6. Can I return or exchange a product?

Yes. We offer returns or exchanges only in case of damaged or defective items.

  • The issue must be reported within 24 hours of delivery

  • Product must be unused and in original packaging

  • A clear unboxing video is required for verification

7. What if my product arrives damaged?

Please contact us immediately within 24 hours of receiving your order with:

  • Order number

  • Photos/videos of the damaged item

We will arrange a replacement or refund after verification.

8. Are bulbs included with the lamps?

Yes, unless stated otherwise, bulbs are included with our lamps.

9. Can I customize a product?

Customization may be available on selected items.
Please contact us before placing your order to discuss size, design, or finish options.

10. How do I care for wooden products?

  • Clean with a dry or slightly damp cloth

  • Avoid direct sunlight and excessive moisture

  • Do not use harsh chemicals or cleaners

11. Will the product look exactly like the pictures?

Since our products are handcrafted from natural wood, slight variations in color, grain, and finish may occur. This is a natural characteristic of wooden décor.

12. How can I contact Aashiyana Interiors?

You can reach us via:

  • Website contact form

  • WhatsApp / Instagram / Facebook (as listed on our store)

We aim to respond within 24 hours.